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Information provided according to Sec. 5 German Telemedia Act


Mailing address


SINGAPORE (179098)


Opening hours

Monday        10:00 am - 18:00 pm

Tuesday       10:00 am - 18:00 pm

Wednesday  10:00 am - 18:00 pm

Thursday      10:00 am - 18:00 pm 

Friday           10:00 am - 16:00 pm

Saturday       closed

Sunday         closed


Visits are only possible with an appointment arrangement.

Contact & Support


For Karatpay requests, please reach out via email to [email protected].

For Karatbit Exchange requests, please reach out via email to [email protected].


You can also call one of the phone numbers below in order to speak with one of the departments.



Karatgold.sg support phone number:             +1 224 829 00 47

Please press 1 for a German, Spanish or French speaking support agent and 2 for English.

Lines open German, Spanish and French Support


Monday - Thursday:  9.00am - 12.30pm & 1.30pm - 6pm CET

Friday: 9.00am - 12.30pm & 1.30pm - 4pm CET


Lines open English Support

Monday 6am CET - Sunday 6am CET.

Dispute resolution


We do not take part in online dispute resolutions at consumer arbitration boards.



Liability for Contents
As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1
German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG),
service providers are not obligated to permanently monitor submitted or stored information or to search for
evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In
this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal
contents will be removed immediately at the time we get knowledge of them.


Liability for Links
Our offer includes links to external third party websites. We have no influence on the contents of those
websites, therefore we cannot guarantee for those contents. Providers or administrators of linked
websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the
link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents
of linked websites cannot be imposed without reasonable indications that there has been a violation of
law. Illegal links will be removed immediately at the time we get knowledge of them.


Contents and compilations published on these websites by the providers are subject to German copyright
laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright
law require a written permission of the author or originator. Downloads and copies of these websites are
permitted for private use only.
The commercial use of our contents without permission of the originator is prohibited.
Copyright laws of third parties are respected as long as the contents on these websites do not originate
from the provider. Contributions of third parties on this site are indicated as such. However, if you notice
any violations of copyright law, please inform us. Such contents will be removed immediately.